FAQ

These separations are known as "Fissures". They are separations in the stone that occur naturally. This is seen in all granite to a degree, so it is seen in different degrees, depending on the specific stone that you are viewing. Luckily, this is not a flaw but a naturally occurring trait. We will not replace countertops due to fissures. As far as the pitting goes, it is a common characteristic of natural stone. Since Granite is composed of many different minerals with different degrees of hardness, pits will occur. The pitting does not cause the granite to be less durable, so it does not qualify a slab for replacement.

Due to the rigid nature of granite, it cannot bend to follow the irregular areas on your wall. Since no wall is completely straight, there will be small gaps visible between the slab and the wall. It is not possible to scribe the countertop in attempt to follow these lines. Countertops will not be replaced due to these small gaps.

Overhang without support cannot exceed one third of the supported main slab. However, supports, like brackets or corbels, can be installed to provide additional support.

It is best to provide several weeks of cushion time if you are planning an event in your home. Many delays can occur, such as construction delays, damage in transportation, onsite damage, and more. If a slab does break during fabrication and installation, Southern Stone Group will remake the top and prioritize a new installation as quickly as possible. However, no financial compensation due to delays will be provided.

This will not be necessary. At Southern Stone Group, LLC, we recognize that you need a normal functioning kitchen for as long as possible. However, it is important to note that if something becomes visible following the removal of your existing countertop, then a piece might have to be reworked. Southern Stone Group will not charge you for this.

Yes. Southern Stone Group will offer this service for an extra charge, with the rate depending on the specs of the countertop.

Believe it or not, most cabinets can handle the weight of granite countertops with ease. However, it is usually not possible to assess cabinet strength or issues prior to cabinet removal. If larger problems are found after removal of the existing countertops, the installation may be delayed. It is the homeowner's responsibility to have the cabinets repaired to industry standards. The countertops are secured to the cabinets with silicone.

Chipping usually occurs in these igneous stone types. This is a direct result of the sawing operations. We use a device called a "Seam Phantom" to polish back the cut line, which removes the majority of small chips. Any chips leftover can be filled with epoxy.

The color you pick out will look very similar to the sample you are given. However, all natural stone is different, so a slight variation in color can be expected.

This is due to what we like to call "lippage", which is the offset of the finished surfaces on two separate stone pieces. Luckily, there should be no noticeable lippage on the front or towards the back edges of the countertop.

We do not want to risk any flooding in the house, so we do not handle this part of the process.

Final price will be based on field measurements and conditions. Make sure to have undermount sinks, faucets, and cook tops onsite for the measuring. It is the responsibility of the customer to ensure that the sink, cook top, down draft, and faucet fit into the cabinets. If there is anything in your existing cabinet that will interfere with measuring, it needs to be cleared prior to the appointment. Prior to templating, cabinets need to be fully installed (this includes finished panels). Also, make sure to have farm or apron sinks mounted in their final location before templating. Gaps behind tops and splashes are due to irregularities in the wall. Outlets need to be moved up or down to miss or fall within splash prior to installation. We will provide a dishwasher bar for connection, but we do not hook it up. Prepare for a lot of dust/debris during construction. If your mirror is permanently fixed to your wall within 1" of existing backsplash or countertop it needs to be removed prior to the tear out. Any damage that occurs to the mirror that is not removed will be the homeowner's responsibility. Installers will not install, adjust, or move appliances. If the job required a full-height backsplash, upper cabinets must be installed. Feel free to call us anytime with additional questions!